Return Policy

Return Policy

Last updated: April 25, 2025

Thank you for shopping with CoolCart360! We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our return policy carefully before initiating a return.

1. Eligibility for Returns

  • Timeframe: Returns must be requested within 7 days of delivery date.

  • Condition: Items must be unused, in their original packaging, and with all tags, labels, and accessories intact.

  • Non-Returnable Items:

    • Perishable goods (e.g., food, flowers)

    • Personalized or custom-made items

    • Undergarments and swimwear (for hygiene reasons)

    • Gift cards and downloadable software and Music

2. How to Initiate a Return

  1. Email Support

    • Send a return request to ✉️ support@coolcart360.com

    • Include your order number, item(s) to return, and reason for return.

  2. Return Authorization

    • We will review your request and email you a Return Authorization (RA) number within 24 business hours.

  3. Ship Back

    • Clearly write the RA number on the outside of your package.

    • Ship the item(s) to:

      C/O Shankar Prasad Gupta Bela industries Mithanpura Muzaffarpur Bihar India 842001

    • We recommend using a traceable shipping service or purchasing shipping insurance. CoolCart360 is not responsible for lost or damaged return shipments.

3. Return Shipping Charges

  • Customer-Initiated Returns: The customer is responsible for return shipping costs, unless the return is due to a defective or incorrect item.

  • Defective/Damaged Items: If you received a damaged or incorrect item, we will cover the return shipping cost. Please retain all packaging and email photos of the damage to support@coolcart360.com.

4. Inspection & Approval

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria.

  • Inspection typically takes 3–5 business days.

  • You will receive an email notification when your return is approved or rejected.

5. Refunds

  • Method: Approved refunds will be issued to the original payment method.

  • Processing Time: Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds: In certain cases (e.g., items not in original condition), a partial refund may be issued.

6. Exchanges

  • We do not offer direct exchanges. To exchange an item, please:

    1. Return the original item for a refund.

    2. Place a new order for the desired item.

7. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, please:

    1. Check your bank account and credit card statement.

    2. Contact your bank or payment provider—processing times can vary.

    3. Email us at ✉️ support@coolcart360.com with your order number and return details; we’ll investigate promptly.

8. Contact Us

For any questions about returns or our policy, reach out to our friendly support team:

✉️ support@coolcart360.com

We aim to respond within 24 hours on business days.

Thank you for shopping with CoolCart360. We appreciate your business!